Workshop on Conflict Resolution Frameworks

Program Overview:

In any organization or team environment, conflict is inevitable—but when handled effectively, it can lead to growth, innovation, and stronger relationships. This Conflict Resolution Frameworks Training is designed to equip professionals, leaders, and team members with practical tools and structured approaches to identify, address, and resolve conflicts constructively.

Participants will explore proven conflict resolution models such as the Thomas-Kilmann Conflict Mode Instrument (TKI), Interest-Based Relational (IBR) approach, Collaborative Problem Solving, and Harvard Negotiation Project principles. The training blends theory with real-world scenarios, interactive exercises, and role-play simulations to develop confident and empathetic conflict resolution skills.

By the end of this course, participants will have a deeper understanding of their own conflict styles, be able to diagnose the root causes of conflict, and apply the right framework to foster mutual understanding, restore trust, and achieve sustainable resolutions.

For Whom:

This program is designed for Team leaders, managers, HR professionals, project coordinators, and anyone seeking to improve interpersonal effectiveness and organizational harmony.

Learning objectives:

At the end of the program, participants will be able to:

·         identify common sources and types of conflict in professional settings;

·         recognize their personal conflict management style using tools such as the Thomas-Kilmann Conflict Mode Instrument (TKI);

·         differentiate between major conflict resolution frameworks (e.g., IBR, Principled Negotiation, Interest-Based Bargaining) and their appropriate applications;

·         apply structured conflict resolution models to real-life scenarios to reach constructive outcomes;

·         demonstrate active listening, emotional intelligence, and effective communication techniques in high-stress or adversarial situations;

·         facilitate conflict resolution processes within teams using collaborative and inclusive approaches;

·         develop strategies to prevent conflict escalation and promote a culture of openness and mutual respect; and

·         evaluate the effectiveness of conflict interventions and adjust approaches as needed for continuous improvement.

Course Outline:

Day 1: Foundations of Conflict and Resolution Frameworks

Understanding Conflict: Overview

·         What is Conflict?

·         Types of Workplace Conflict

·         Sources and Causes of Conflict

·         Impact of Unresolved Conflict

·         Group Discussion: Real-life conflict experiences

Understanding Conflict Styles

·         Thomas-Kilmann Conflict Mode Instrument (TKI)

·         Conflict Styles: Competing, Collaborating, Compromising, Avoiding, Accommodating

·         When to Use Each Style

·         Class Activities: Identify your conflict style 

Emotional Intelligence in Conflict

·         Role of Self-awareness and Empathy

·         Managing Emotions under Pressure

·         Listening vs. Reacting 

Day 2: Applying Frameworks and Building Skills

Conflict Resolution Frameworks Overview

·         The Interest-Based Relational (IBR) Approach

·         The RADAR Model

(Recognize, Assess, Decide, Act, Reflect)

·         The Harvard Negotiation Project’s

Principled Negotiation

Communication Techniques

·         Active Listening

·         Assertive vs. Aggressive vs. Passive

Communication

·         De-escalation Language and Body Language

·         Class Activities: “De-escalate the Conversation”

Applying Conflict Resolution Frameworks

·         Step-by-step Application of Each Framework

·         Using Mediation and Facilitation Skills

·         Conflict Resolution Toolkit: Scripts and Templates

·         Class Activities: Conflict Resolution Meetings

Managing Team and Organizational Conflict

·         Facilitating Conflict Resolution Between Others

·         Building a Conflict-Positive Culture: Policies and Best Practices.

Training Methodology

·         Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.